Refund & Return Policy
We want you to love your sweater. If something isn't right, email us first at cheekythreadsupport@gmail.com. We reply within 24 hours and we'll make it right.
Damaged, defective or wrong item
If your order arrives damaged, defective, or isn't what you ordered, email us within 30 days of delivery with your order email and a photo. We'll send a free replacement or give you a full refund, your choice. You don't need to send the item back.
Wrong size
Need a different size or color? Email us within 30 days of delivery and we'll help you exchange it. Items must be unworn, unwashed and in original condition. Return shipping for exchanges is paid by the customer.
Changed your mind
You can return unworn, unwashed items within 30 days of delivery for a refund of the item price. Email us first for return instructions; returns sent without contacting us may not be processed. Original shipping costs and return shipping are not refundable.
Lost or late packages
Orders usually arrive in 10 to 12 business days. If your tracking hasn't updated in 10 days, or it shows delivered but you can't find it, email us and we'll look into it with the carrier. If the package is confirmed lost, we'll reship it or refund you.
Holiday orders
To get your order before Christmas, order by December 4. We can't guarantee delivery dates for orders placed after that.
How refunds work
Approved refunds go back to your original payment method within 5 to 10 business days. Your bank may take a few extra days to show it.
Cancellations
Want to cancel? Email us within 24 hours of ordering. Once an order has shipped, it can't be cancelled, but you can still return it under this policy.
Contact
Cheeky Threads. Email: cheekythreadsupport@gmail.com. We reply within 24 hours.